IT Service Delivery Intern - Corporate IT - Solo/Surakarta

The Programme

The Engineering and Technology team is at the core of the Shopee platform development. The team is made up of a group of passionate engineers from all over the world, striving to build the best systems with the most suitable technologies.  
 
Our engineers do not merely solve problems at hand; We build foundations for a long-lasting future. We don't limit ourselves to what we can or can't do; we take matters into our own hands even if it means drilling down to the bottom layer of the computing platform.  
 
Shopee's hyper-growing business scale has transformed most "innocent" problems into huge technical challenges, and there is no better place to experience it first-hand if you love technologies as much as we do.

What You Will Do

• Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers. 
• Troubleshoot and resolve end user application issues, maintain and update technical support documentation. 
• Handle asset management, maintain inventory and liaise with vendors. 
• Maintain and monitor office network infrastructure, IT security and antivirus tools. 
• Other duties include performing first level troubleshooting and support for scheduled server backups, system monitoring and reports.

Required Skills and Abilities

• Fluent English is a must. 
• A recent fresh graduate in Computer Sciences, Information Technology or related field is preferred (final year students with no classes left are welcome to apply). 
• Has basic knowledge of computer hardware, software, and OS (Windows and macOS). 
• Enthusiastic and willing to learn in a fluid and fast-paced environment. 
• Passionate about IT technology and want to make a difference with technology solutions. 
• Good interpersonal and communication skills to interact effectively at all levels. 
• Strong analytical and troubleshooting skills. 
• Willing to fully WFO from Solo/Surakarta Office. 
• Available for a 3–6-month period of internship.

About Us: 
 
Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. 
 
Launched in 2015, it is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and fulfillment support. 
 
We believe online shopping should be accessible, easy and enjoyable. This is the vision Shopee aspires to deliver on the platform, every single day.