Inbound Customer Service

The Programme

As an employee of our company, you will collaborate with each department to create and deploy disruptive products.  
 
Come work at a growing company that offers great benefits with opportunities to move forward and learn alongside accomplished leaders.  
 
We're seeking an experienced and outstanding member of staff. 
 
This position is both creative and rigorous by nature you need to think outside the box. We expect the candidate to be proactive and have a "get it done" spirit. 
 
To be successful, you will have solid solving problem skills.

What You Will Do

• Convert enquiries to active leads by generating meetings. 
• Strategize and execute on how to maximize number of meetings from leads generated. 
• Manage large amounts of incoming phone calls. 
• Generate sales leads. 
• Identify and assess customers’ needs to achieve satisfaction. 
• Build sustainable relationships and trust with customer accounts through open and interactive communication. 
• Provide accurate, valid and complete information by using the right methods/tools. 
• Meet personal/customer service team sales targets and call handling quotas. 
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 
• Keep records of customer interactions, process customer accounts and file documents. 
• Follow communication procedures, guidelines and policies. 
• Take the extra mile to engage customers.

Required Skills and Abilities

• Proven customer support experience or experience as a Client Service Representative. 
• Proficient in English is a big plus. 
• Track record of over-achieving quota. 
• Strong phone contact handling skills and active listening. 
• Familiarity with CRM systems and practices. 
• Customer orientation and ability to adapt/respond to different types of characters. 
• Excellent communication and presentation skills. 
• Ability to multi-task, prioritize, and manage time effectively. 
• High school / diploma / Bachelor.

What's great about the job?

• Great team of smart people, in a friendly and open culture. 
• No dumb managers, no stupid tools to use, no rigid working hours. 
• No waste of time in enterprise processes, real responsibilities and autonomy. 
• Expand your knowledge of various business industries. 
• Create content that will help our users on a daily basis. 
• Real responsibilities and challenges in a fast-evolving company.

At HashMicro, we constantly innovate and grow and work with some of the best talents there is, and we continue to strive to hire the best people with various strengths and uniqueness and grow together professionally. 
 
Let's Begin Our New Journey Together: 
 
HashMicro's goal is to enhance business competency and analytics through cutting-edge technology. Connect with others in HashMicro who share your passions and interests and take the journey together. 
 
About us: 
 
As a leading ERP solution provider, we recognize the importance of enterprises’ productivity and efficiency.  
 
An automated solution that supports businesses’ recurring tasks will encourage their greatest potential to compete in the global market. That is why, in 2015, we took the opportunity to set up a cloud-based system that automates end-to-end business operations. 
 
We have gladly served 1750+ clients from fifteen industries with our forty finest solutions.  
 
But we are not stopping there. We understand that each company has unique operations that make it stand out. Our clients trust us for our capability to develop a system that complies with their regular and specific regulations.  
 
This motivates us to bring the benefits of ERP software to a greater range of industries and solutions. To keep growing is our key to positively impacting where we operate.