Consulting Analyst Program -Digital Customer- Salesforce-Engineering-March 2024

The Programme

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. 

We believe we have a responsibility to be a force for good and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices. Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals. 

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognized for their contributions. 

At Deloitte Consulting SEA, we are committed in providing you with the opportunity to:

• Excel - Hone technical as well as leadership skills and make an impact by solving complex client problems.
• Grow - Grow your career by laying out multiple learning pathways and a clear progression path.
• Network - Meet and work with a diverse and iconic network of international colleagues and clients.
• Belong - Be a part of an inclusive community that respects diverse backgrounds, voices, and interests.
• Harmonize - Experience an understanding working environment that prioritizes personal well-being.

At Deloitte Consulting SEA, we believe in investing in our people.  

All our Analysts are given a personal coach, the opportunity to undergo a 1-month intensive bootcamp aimed at equipping you with the skillsets necessary to excel, and opportunities to gain regional exposure by travelling across SEA as part of project assignments, and other professional development opportunities.

You will be part of our structured Deloitte Consulting SEA Analyst program, working alongside some of the best and brightest people anywhere, on behalf of many of the world’s most influential companies.  

You will be at the center of it all, performing research, data analysis and modelling to tackle complex business problems.  

In addition, you will contribute directly to the development of proposals, presentations, and publications.

This program will allow you to develop core consulting skills and business acumen whilst gaining access to a wide scope of training and development activities. In addition, you will have an opportunity to work with like-minded people and gain exposure to a variety of projects within the chosen business area. 

Within our consulting practice, positions are available for the following portfolio offerings:

• Strategy, Analytics & M&A.
• Customer & Marketing.
• Core Business Operations.
• Human Capital.
• Enterprise Technology & Performance. 

Consulting Analyst – Digital Customer (Salesforce)

This role sits within the Customer and Marketing (C&M) team of Deloitte Southeast Asia, which is a part of Deloitte that uses technology and creativity to better connect the customer with the business.

Better known as Deloitte Digital, we use emergent technology to imagine, deliver, and run entirely new business futures. We create innovative ventures, digital platforms, and more meaningful experiences.

As part of Digital Customer Team, you will leverage insight-driven strategies and advanced technology solutions to energize sales and service operations for digitally powered growth and enhance our client’s customer relationships with immersive experiences powered by leading digital arts.

Eighty percent of the customer moments that make up their brand happen in the sales and service experience. We not only help our clients to make those memorable for their customers, but we integrate their whole business around those moments—whether it’s a trip into their supply chain, logistics, and fulfilment, or advancing the customer mind-set of their employees and partners. 

Work you will do:

• Collecting and understanding client business and technical requirements.
• Developing techno functional solutions within Salesforce – with focus on Sales and Service.
• Training clients on how to use Salesforce Solutions and serving as the subject matter advisor on the Salesforce – Cloud for Customer, Sales Cloud and Service Cloud platform.
• Interacting with internal, client and partner stakeholders.
• Participating in solution design, implementation, and systems integration.
• Contributing to overall deliverables.
• Supporting project team on on-going project activities to ensure project is delivered on-time, on budget.
• Continuously engage and follow up end to end customers’ journey. 

Required Skills and Abilities

You are someone who is:  

• Available to commence work on 18 March 2024. 
  Strong academic performance in your bachelor, master, or MBA degree.
• Recent graduates with no more than 2 years of working experience are welcomed.
• Team player with effective interpersonal and communication skills.
• Demonstrated leadership and teamwork within or outside a work setting.
• Exceptional problem-solving ability. Logical reasoning, creative thinking, comfort with numbers, and the ability to untangle complex issues.
• Strong passion for consulting, ability to adapt and cope in a fast pace, challenging work hours and environment.
• Fluent verbal and written English.
• Willingness to work outside of office base and most of all…
• A sense of humor! 

Consulting Analyst – Digital Customer (Salesforce):

• In your final year of study or recent graduate between 0-2 years of work experience.
• Strong academic performance in Business, Engineering, Computer Science, IT, or related field.
• Able to run workshops to define requirements and use cases.
• Experience of capturing business requirements.
• Understanding of CRM processes (e.g. Sales Transformation and Service Excellence best practices, use cases, architecture principles).
• Able to carry conversations as a consultant with different level of stakeholders.   

What We Offer:

We offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people, and community.  

Regardless of your aspirations, Deloitte Consulting SEA offers you a highly inclusive and collaborative workplace with unrivalled opportunities to realize your full potential.

Ready to unleash your potential with us?  

Join the winning team now! 

About Us:

Deloitte provides audit, tax, consulting, enterprise risk and financial advisory services through 200,000 people in a globally connected network of member firms in more than 150 countries. 

Deloitte drives progress. Our firms around the world help clients become leaders wherever they choose to compete. Deloitte invests in outstanding people of diverse talents and backgrounds and empowers them to achieve more than they could elsewhere.  

Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we.