Consulting Analyst Program - Digital Customer - Business - Salesforce

The Programme

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. 

We believe we have a responsibility to be a force for good and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.  

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals. 

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognized for their contributions.

You will be part of our structured Deloitte Consulting SEA Analyst Program and be given a personal coach, the opportunity to undergo a 1-month intensive bootcamp training aimed at equipping you with the skillsets necessary to excel, and opportunities to gain regional exposure by travelling across SEA as part of project assignments, and other professional development opportunities.

This program will allow you to develop core consulting skills and business acumen whilst gaining access to a wide scope of training and development activities. In addition, you will have an opportunity to work with like-minded people and gain exposure to a variety of projects within the chosen business area. You will be at the center of it all, performing research, data analysis and modelling to tackle complex business problems. In addition, you will contribute directly to the development of proposals, presentations, and publications. 

Within our consulting practice, positions are available for the following portfolio offerings:

• Strategy, Analytics & M&A.
• Customer & Marketing.
• Core Business Operations.
• Human Capital.
• Enterprise Technology & Performance.

Your role as a leader:

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and communities.

Additionally, Analysts across our Firm are expected to:

• Demonstrate a strong commitment to personal learning and development.
• Understand how our daily work contributes to the priorities of the team and business.
• Understand the set expectations and demonstrate accountability in keeping personal performance on track.
• Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
• Demonstrate an appreciation for working with others.
• Understand what is fundamental to Deloitte’s success as a business.
• Demonstrate integrity and an awareness of strengths, differences, and personal impact.
• Develop their understanding of Deloitte and offer a fresh perspective.

Requirements:

• Available to commence work in July 2024.
• Strong academic performance in your bachelor, master, or MBA degree.
• Recent graduate with no more than 2 years of working experience.
• Exceptional problem-solving ability.
• Logical reasoning, creative thinking, comfort with numbers, and the ability to untangle complex issues.
• Strong passion for consulting, ability to adapt and cope in a fast pace, challenging work hours and environment.
• Fluent in verbal and written English.
• Willingness to work outside of office base and most of all… A sense of humor!

Ready to unleash your potential with us?  

Join the winning team now!

Consulting Analyst Program - Digital Customer - Salesforce - July 2024 Intake 

This role sits within the Customer and Marketing (C&M) team of Deloitte Southeast Asia, which is a part of Deloitte that uses technology and creativity to better connect the customer with the business. Better known as Deloitte Digital, we use emergent technology to imagine, deliver, and run entirely new business futures. We create innovative ventures, digital platforms, and more meaningful experiences.  

As part of Digital Customer Team, you will leverage insight-driven strategies and advanced technology solutions to energize sales and service operations for digitally powered growth and enhance our client’s customer relationships with immersive experiences powered by leading digital arts.

Eighty percent of the customer moments that make up their brand happen in the sales and service experience. We not only help our clients to make those memorable for their customers, but we integrate their whole business around those moments—whether it’s a trip into their supply chain, logistics, and fulfilment, or advancing the customer mind-set of their employees and partners. 

You will:

• Collecting and understanding client business and technical requirements.
• Developing techno functional solutions within Salesforce – with focus on Sales and Service.
• Training clients on how to use Salesforce Solutions and serving as the subject matter advisor on the Salesforce – Cloud for Customer, Sales Cloud and Service Cloud platform.
• Interacting with internal, client and partner stakeholders.
• Participating in solution design, implementation, and systems integration.
• Contributing to overall deliverables.
• Supporting project team on on-going project activities to ensure project is delivered on-time, on budget.
• Continuously engage and follow up end to end customers’ journey. 

Required Skills and Abilities

• In your final year of study or recent graduate between 0-2 years of work experience.
• Strong academic performance in Business, Engineering, Computer Science, IT, or related field.
• Able to run workshops to define requirements and use cases.
• Experience of capturing business requirements.
• Understanding of CRM processes (egg Sales Transformation and Service Excellence best practices, use cases, architecture principles). 
• Able to carry conversations as a consultant with different levels of stakeholders. 

About Us:

Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax & legal, and related services.

With more than 150 years of hard work and commitment to making a real difference, our organization has grown in scale and diversity—approximately 312,000 people in 150 countries and territories, providing these services—yet our shared culture remains the same.

Our organization serves four out of five Fortune Global 500® companies.