Finance Trainee - Economy

The Programme

The Finance Intern duty is to see that given tasks are carried out in line with service standards while comprehending the brand and product in order to complete tasks.  
 
The Finance Intern will receive daily training on all important responsibilities within the sub-divisions. The individual will collaborate closely with teammates from other departments, as well as leaders, and will have direct contact with our stakeholders.

The Role:

• To fully support the Company's values and culture to ensure guest satisfaction. 
• To be fully familiar with the Capella Culture & Service Philosophy, Company Standards and to follow these standards of service at all times. 
• To maintain a high guest service focus by approaching your job and being proactive. 
• To have a positive impact and take initiative while working closely with the team. 
• To maintain a high standard of appearance and personal hygiene at all times by adhering to the Capella Ubud, Bali Grooming Standards. 
• To report to duty punctually and consistently. 
• To provide internal / external guests with friendly, efficient, accurate and polite service at all times. 
• To be flexible, responding quickly and positively to changing requirements including the performance of tasks requested of you in line with the training schedule. 
• To be able to coordinate with other departments, when necessary, ensures to maintain a strong relationship with the team. 
• To take direction from and carry out any requests by management in conjunction with work. 
• To be able to deal with situations as they occur and redirect stakeholder complaints in a professional manner and involve Supervisors and Manager when necessary. 
• To attend and actively participate monthly communication meetings. 
• To keep excellent relationships with team, peers, and all other teammates of the camp. 
• To be able to work closely with key departments in arranging the inquired requests from guests such as Human Resources, Sales & Marketing, Front Office, Housekeeping, Engineering, F&B and Spa. 
• To ensure sufficient supply is available for daily operations and all stakeholder enquiries. 
• To provide a personalized warm welcome to all stakeholders arriving at the camp. 
• Report any service 'glitches' and report it under the appropriate system, resolve the issue as guided by your trainer and ensure that corrective actions and service recovery follow ups are action upon in a timely manner. 
• Perform administrative duties which include but are not limited to; assisting colleagues' requests via emails and telephone calls, providing support to teammates. 
• Maintain a positive and harmonious relationship with the teammates and other departments. 
• Attend training sessions and provide suggestions or feedback to supervisors or managers for operational improvement. 
• Maintain strict compliance with all departmental policies, workplace safety and security procedures set by the camp. 
• Ensures that working area is kept organized and clean at all times. 
• Perform other duties or responsibilities that are reasonable as assigned by your immediate supervisor or manager.

Required Skills and Abilities

• An active student that enrolled in a college or University preferably in Hotel/Hospitality Management, Finance or Economy program. 
• Excellent interpersonal skills with personable character, a team player and good at cultivating strong guest relations. 
• Very good command in spoken and written English, additional languages will be an advantage. 
• Great attention to detail and accuracy with the ability to multitask and prioritize. 
• Possess great communication skills. 
• Good conflict resolution skills with decision making and judgmental skills. 
• Flexible regarding work schedules. 
• Strong email etiquette. 
• Proficiency in Microsoft Office Software: Word, Excel, and PowerPoint. 

About Us: 

The Capella Hotels and Resorts collection consists of properties in Singapore, Sydney, Bangkok, Hanoi, Ubud, Shanghai and Hainan.  
 
Set to open in the coming years include properties in Taipei, Kyoto, South Korea, Riyadh and the Maldives. Capella Hotels and Resorts was awarded as "Best Hotel Brand in the World" in the Travel + Leisure World’s Best Awards 2023.  
 
The exceptional hospitality brand focuses on crafting authentic, cultural experiences for its guests, combining a legacy of thoughtful design with the highest level of personalized service.  
 
Auriga is a wellness spa concept inspired by the cycles of the moon.  Each Auriga signature treatment is carefully crafted to take into account the impact these different cycles have on our physical and emotional well-being.