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Customer Service Graduate Engineer 388712

The Programme 

Be trained in a 24 months programme where you will be equipped with the necessary skills to support the technical needs of Philips customers, providing maintenance and installation to Health Tech products & services, maximizing customer satisfaction by seeking opportunities to support our customers further and deliver value. Technical capabilities range from product malfunctions, proactive, predictive, upgrades, and installations, and can be provided at customer location or remotely or via accessing Philips Remote Service channels. 

What You Will Do 

  • Executing technical service to the requests, problems, or planned service activities. These can be coordinated, scheduled and with prepared action plans from the customer care center. Solutions or actions should be carried out in accordance with our regulatory guidelines, processes & procedures 
  • Solutions are provided by using remote / onsite diagnostics, troubleshooting techniques, service technical information, or knowledge, executing service work orders and keeping the customer informed of the service status 
  • Focuses on First Time Right ensuring there is a clear action plan, with parts (if required), and diagnosis before each onsite visit 
  • Handles all feedback (safety & non-safety related) & escalations to ensure accurate and timely analysis, registration, and action 
  • Seek Lead generation for sales or value-added service opportunities, where we can support our customers further to deliver value 
  • Position will be based either at Jakarta or Medan
  • Travelling is expected within the big cities in Indonesia  

Required Skills and Abilities 

  • Currently pursuing a bachelor’s degree in an engineering, medical, or science related major (Less than 1 year of related experience) 
  • Prior experience within an engineering, medical, or science related environment preferred   
  • Strong technical knowledge in engineering fundamentals (Certified Engineer / network engineer certification desirable) 
  • Competent in IT/Network diagnosis/system connectivity/Remote service preferred 
  • Logical problem solver who can work independently  
  • Strong interpersonal skills and willingness to learn  
  • Fluent English required in addition to local language 
  • Proficient in Microsoft office 
     
     
     
Closed a month ago
Closed a month ago
  • Job type:Graduate Jobs
  • Disciplines:

    Engineering, Medical and Biomedical Science

  • Citizenships:

  • Locations:

    Jakarta

  • Closing Date:3rd Jul 2021, 6:00 pm

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